How we work
No long sales process, no jargon and no disappearing for months. Here's what working with Soliton looks like.
The process
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1. Talk
We start with a free conversation about your business, the problem you're trying to solve and what success would look like. If we're not the right fit, we'll say so.
What you can expect: a straightforward conversation, not a sales pitch.
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2. Plan
Based on our conversation, we send a clear proposal. For larger or less certain projects, we may suggest starting with a short, paid discovery phase to dig into your current systems, your data and how your team works.
What you can expect: a written scope, timeline and estimate before any work begins.
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3. Build
We work in short cycles, delivering working software every week or two. You see real progress early, give feedback as we go and can change direction when priorities shift.
What you can expect: regular check-ins and working software to try, not just status reports.
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4. Run and improve
After launch, we can host, monitor and support what we've built, and keep improving it as your business grows. Or we can hand it over with full documentation. It's your choice.
What you can expect: no lock-in, and ongoing support if you want it.
How we engage
Projects
A defined piece of work with a clear scope and outcome, such as a new system, an integration or a migration.
Ongoing partnership
Continuous development, support and improvement for systems your business depends on.
Advisory
A focused review of your systems, data or AI readiness, with practical recommendations you can act on, whether or not we do the work.
Every engagement is quoted after a free consult. You'll always know what you're getting before work begins.
Our principles
Business first, technology second
We start by understanding how your business works. The right solution is sometimes simpler than you expect.
Build to last
Clean, well-documented, tested software that's easy to maintain and extend, by us or anyone else.
No lock-in
Your data is always yours, and you get the code and documentation for everything we build for you.
Measure what matters
We define what success looks like up front, and test AI and automation against real results.
Honest advice
If something isn't worth building, or AI isn't the right answer, we'll tell you.
People stay in control
Automation and AI support your team's decisions; they don't make the important ones on their own.
Security and data
Security isn't an add-on.
Our experience comes from building systems in financial services, where mistakes are expensive and trust is everything. We bring the same care to every project.
How we handle your data
- Least access: we only access the systems and data a project needs, and only for as long as we need it.
- Secure by default: encryption, access controls and security updates are part of every system we build.
- Canadian hosting available: for clients whose data needs to stay in Canada.
- Audit trails where they matter: for systems handling money, customer records or regulated data.
- Clear records: documentation of how your systems work and where your data lives.
How we approach AI
- You decide: we tell you exactly which AI services a feature uses and what data they'll see. Nothing goes ahead without your approval.
- Only what's needed: AI features are designed to use the minimum data required.
- People in control: AI suggests and flags; your team makes the decisions.
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Your data
Only what the feature needs
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Your approval
You see each service and the data it uses
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AI service
Used only after you approve it
Ready to talk?
Tell us what you're working on. The first conversation is free, and you'll come away with a clear picture of your options.
Request a free consult